- Why Subscribe?
- Free Subscription
70% of consumers said they had had a bad experience online
Japanese online retailers are being forced to improve their delivery services, after nearly 70% of consumers in the country said they’d had a bad experience when shopping on the web. Whilst Japan ranks as the fourth biggest ecommerce country in the world, retailers have trouble meeting their consumers’ high standards of delivery. Data collected by JDA Software in the country reveals that over a third of digital buyers had experienced a late delivery service, nearly a quarter had received a “sorry, I missed you” card even if someone was home, and 16% received damaged items. JDA also found that these negative experiences were having a lasting effect on the reputation of ecommerce stores in Japan. Over 60% of people questioned said that they would definitely, or at least seriously consider, switching retailers following any negative experiences.
The Movers And Shakers - Moving And ShakingSearch and discover everything we've reported on certain brands or industry topics. Follow the trends right before your eyes - and in the blink of eye you know.
Monthly Cost Video Briefings,Catch Up TV Language Guides,Country Guides,How To Guides eLearning,eLearning Course,Quizzes Tools,Webcertain Events Lists,Benchmarks Access to Webcertain video Tutors.Extra fee applicable Access to Customised courses and Examinations. Attendance at Webcertain.TV Connect Events per year Individual BASIC Free Limited Content per Month 10 2 2 Individual PREMIUM £25 Unlimited Content per Month 1 Team GLOBAL £95 Unlimited Content per Month 3